Yodel.io, an Austria-founded startup that’s developed a “digital receptionist” to assist SMBs and different small groups deal with in and outbound phone-calls, has picked up $1 million in “pre-seed” funding. It brings complete funding to only over $1.eight million.
Backing this spherical is EXF Alpha, the fund of the European Tremendous Angels Membership, and varied different unnamed European angel traders. This funding will likely be used to ascertain a New York workplace, along with the startup’s present presence in Vienna, London and San Francisco.
In improvement since 2016 and a Seedcamp alumni, Yodels tech acts as a digital cellphone receptionist that plugs into standard crew chat functions akin to Slack, Zapier, and Drift to assist SMBs deal with calls extra effectively. The concept is to supply these small and medium-sized companies with call-handling expertise extra akin to that usually out there to bigger enterprises however at a worth they’ll afford.
It is comparable considering to Google’s not too long ago launched CallJoy, though Yodel argues its product is higher and says it is already utilized by over 2,000 SMBs in 30 languages throughout 47 international locations.
Yodel and CallJoy each provide the flexibility to transcribe calls, handle inbounds by way of “human-like” answering, log calls, tag calls and document calls.
Nonetheless, as well as, Yodel says its tech additionally permits for customisable canned responses, and that its AI is in a position to ask for a cause for the decision after which course of calls accordingly. Different options embrace name conferencing, and the flexibility to ship and obtain SMS messages.
“SMBs are stuck with old school phone systems that lack flexibility,” clarify two of Yodel’s co-founders, Nina Hdlmayr and Mike Heininger, in an e mail. “On the similar time, clients of SMBs dont obtain the help they anticipate through the cellphone, they need the processes and methods of the multinationals, with out contemplating the backend prices.
The pair argue that through the use of Yodel, much less well-resourced corporations can provide voice calls for clients, which they argue is nonetheless essentially the most direct channel. “This is an effective way of increasing sales and having fewer unsatisfied customers,” they inform TechCrunch.
“The caller receives a better experience by being greeted from a digital voice assistant and getting forwarded to the right team member. The company views all information in one place without needing to switch tools. This is also a main benefit for distributed and modern teams. Each bit of information is shared and can be collaborated on which improves decisions and overall internal knowledge”.
Working a typical SaaS mannequin, Yodel fees per “seat” per thirty days. This consists of a cellphone quantity per person, limitless inbound minutes and name credit score for outbound calls. There are further charges for extra outbound minutes and extra cellphone numbers. Relying on options the subscription is with $25 per thirty days or $35 per thirty days.