Aspire replaced Replas’ multiprotocol label switching (MPLS)-based dedicated IP managed solution being used at the company’s three distributed sites across Victoria.
Also based in Melbourne, Replas uses machinery and robotics to manufacture a range of products from recycled plastic, including bollards, decking, fencing, fitness trails and furniture.
Glenn Phelps of Aspire said Replas had issues with the MPLS service, resulting in a lot of downtime and poor quality of service, which impacted productivity and network performance.
“PABX failures were really affecting Replas’ staff’s ability to perform their job and the company’s expectations on service delivery was very low,” Phelps said.
“Fixes and changes would take forever, and most would require a tech to show up onsite to make modifications. It was really impacting their business and their ability to deliver the excellent customer service experience that Replas pride themselves on.”
Aspire presented Replas with alternatives, including a dedicated fibre network with a 4G failover solution, but eventually landed on an SD-WAN solution from Australian provider CommsChoice.
“Though fibre is traditionally the premium solution, we faced potential networking and IP addressing issues that were basically insurmountable,” Phelps said.
“Because the CommsChoice SD-WAN allows multiple internet links to transit a single static IP address, it made our decision to go with CommsChoice an easy one.”